Support Center

Wrapper stops responding or cannot connect to the internet when trying to validate.

Last Updated: Aug 11, 2012 02:17PM AEST
If the wrapper freezes or stops responding, or if you are shown an error message saying that the connection timed out after having entered the validation details i.e. Order Number, Order Date and Registration Key then clicking on the Validate/Continue button please try temporarily disabling any firewall or security software you may be running before attempting to validate again. Alternatively you may wish to try the manual validation method as outlined in the following article:

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